A: A vook is an enhanced digital book that blends a book with high quality video and links to the Internet and social media for a rich new storytelling experience.
A: A vook is an entirely new integrated media experience that blends a book and video — bringing them together as one medium.
A: You need either access to the internet via any computer, or a compatible mobile device. Vooks are compatible with both PCs and Macs and are also available on the iPhone and iPod Touch. Other formats, for other devices, are in development.
A: The application allows readers to interact with the content in four views:
A: During the checkout process, a vook reader must create a user account on Vook.com — creating a user account allows consumers to access all the vooks they have purchased online. It also controls all preferences and bookmarks saved by the reader. To access your account, go to any page on Vook.com and click on Access It Here in the upper right hand corner. Then follow the instructions to your account page. You will then be able to access all vooks you have bought on the web.
A: You must sync the vook with your iPhone or iPod Touch the same way you would any other application. You will then be able to access it on the go.
A: Unfortunately, at this time we are unable to offer multi-platform access. If you want to access a particular title on both your computer and your mobile device, you will have to purchase both versions. This is due to the separate checkout carts used on our site and the mobile provider's site.
A: No genre is off limits. We hope to cover every genre of books.
A: If you are interested in having your book turned into a vook, please contact us at [email protected]
A: To experience a web-based vook you will need at minimum the following system versions:
In addition, each vook contains many great, high-quality videos. To really enjoy these videos you need a high-speed Internet connection. We recommend a DSL, cable or LAN connection. Like many leading video sites we recommend a bandwidth of 1,500Kbps or higher for the smoothest viewing experience. You can test your bandwidth to see if your connection meets this requirement at http://www.speedtest.net.
A: From a computer's browser you don't need to download any software to experience a vook. Vook.com streams the videos directly to your computer. Vook relies on an industry leading content delivery network to provide a seamless video streaming experience.
Mobile versions of vooks are individual applications that you download via Apple's iTunes to your iPhone or iPod Touch.
A: At this time you cannot read the browser application without an internet connection. We are exploring several different ways to enable offline access and expect this feature to be available in the future.
Mobile versions of vooks can be read without an internet connection and can be enjoyed
anywhere.
A: To read a vook on your computer go to our vook product index page to see all the titles we have available at this time. Vooks are cross-platform compatible; you can read them on both a Mac and a PC.
To read a vook on-the-go, you must purchase the vook directly from the iTunes store. Currently, vooks on-the-go are only available for iPhones and iPod Touches. Versions compatible with other devices will be available in the future.
A: Your user ID is the email address you registered with when you signed up to buy your
vook.
A: Not a problem! Click to log in to the vook you want to access and click the Forgot
Password link. A new password will be sent to you automatically. If you have any problems
with any of the links, CLICK HERE to contact our customer service.
A: No. All credit card processing is handled through our partnership with Paypal, the
safest, most secure way to send money online. PayPal adheres to international PCI (payment
card industry) compliance standards for data security adopted by Visa, MasterCard, American
Express, Discover Card, and JCB to establish a “minimum security standard” to protect
customer's payment card information. As Vook does not have direct access to your credit
card information we will never store it or share it.
A: Vook, through PayPal accepts Visa, MasterCard, American Express and Discover Card in the
United States. If your credit card billing address is outside of the United States, we only
accept Visa and MasterCard through PayPal at the present time. Billing to your credit card
account occurs at the time of purchase or shortly thereafter. Debit cards and check cards
have daily spending limits that may prevent the processing of your order.
A: The Vook.com web-site is secured with a GoDaddy.com Web Server Certificate. All
transactions are protected by industry-leading 256-bit Secure Sockets Layer (SSL)
encryption. The Secured seal on our checkout page will always verify our credentials are
authenticated and valid.
A: All sales are final. There are no refunds, returns or cancellations after purchase.